Paris Dress wants you to be completely satisfied with your purchase, so unlike most other special occasion retailers we accept returns for exchange or store credit if you are not 100 % satisfied. We are here to assist you 24 hours a day with your return!
Our Return Policy does not apply to Clearance items, Bridal or Bridesmaid collections.
With Paris Dress' Return Policy, all we ask is that you send the items back to us in perfect condition and that you follow the return instructions listed below. We take pride in our quality products and service and we value our relationship with you. Our goal is to make the returns process as simple as possible to make sure you look and feel your best for your big event.
RETURN FOR EXCHANGE
Please contact us by email or phone within 24 hours of receiving your order to request your Return Authorization Number (RA#). Please indicate that you want to exchange your purchase, and note the designer name, new style, color, size requested as well as your wear date.
• If you received free domestic ground shipping on your order, a $10 shipping cost will be deducted from your processed exchange. Please note that you will still qualify for free standard shipping on any new order over $300.
• Please ship your return within 24 hours of receiving your RA#.
• If you received free shipping on your order, the shipping cost will be deducted from your exchange. Any taxes, duties or customs duty fees incurred for international orders are non-creditable and are the responsibility of the customer.
Any remaining balance will be stored as credit; balance cannot be converted to refund. Our Store Credit never expires.
RETURN FOR STORE CREDIT
Please contact us by email or phone, within 24 hours of receiving your order to request your Return Authorization Number (RA #). Please indicate that you want to receive a Store Credit. A Store Credit will be issued once your return is received and inspected.
• If you received free domestic ground shipping on your original order, the original shipping cost will be deducted from your store credit. Please note that you will still qualify for free standard shipping on any new order over $300.
• If you received free shipping, the shipping cost will be deducted from your store credit. Any taxes, duties or customs duty fees incurred for international orders are non-creditable and are the responsibility of the customer.
Once your store credit is available for use, we send you an email with your available balance. To apply a store credit, call or chat with us. We will need your previous order number. Any remaining balance will be stored as credit; balance cannot be converted to refund. Our Store Credit never expires.
• Due to the nature of our Bridal and Bridesmaid Collections we cannot accommodate any request for exchanges or returns. These styles are specifically manufactured for your event. We recommend that you confirm the style, size, color and other specifications before submitting your order.
• Returns must be shipped back to us within 24 hours of receiving your (RA#). You may use the shipping carrier of your choice for your return. All returns must be insured by the shipping carrier and sent “signature required”.
• Please have your RA# clearly printed on the outside of the box. All products must be in the condition you received them and items must be unworn, unused, unwashed and in perfect condition, with the original product tags attached and garment bag intact to be accepted as a return. Any items that appear to have been worn or altered will be returned to you.
• We are not able to accept returns for undergarments or body shapers.
• Packages returned without an RA# will be subjected to a restocking fee of up to 50%.
• Processing time for Returns is 4-7 business days. Once processed, the exchange or store credit will be applied to your order. Our Store Credit never expires.
• Please not that for orders over $1000 you will be required to submit a copy of a valid driver license and a copy of the credit card you are purchasing your items with .
• Refuns for money back is not allowed unless is decided by the management and in that case you will need a writen approval of the managment send to our writern department and in that case you will be responsible for 50% restocking fee plus the shipping charges deducted from the total amount paid. No exeptioncs unless specified.
• Special orders takes 7-8 business weeks. Customer have 5 hours from the time they orderd the dress to decide if the timing will not work for them. If the customer decides to not to get the dress becuase of the timing, there will not be a full refund. Exchange or store credit only.
• When the special order has been placed by us with our production team and or designers, at that point there will not be any refunds or exchanges. Since the dress is being made exclusively for our customer.
• Please note that the exchange or store credit policy does not apply to discounted or special orders. Discounted and special orders are final sales and will not be returned for exchange or store credit.
Your satisfaction is our top priority. If you are unsatisfied for any reason please let us know and we will make it right. Please contact us if you need us to help you with your return. Paris Dress is here 24/7 to serve you.
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